Last updated: 30 August 2026
These terms of service apply to every quote, agreement and service of Heika Design ("Heika"), a software company based in Belgium. Deviations apply only if agreed in writing.
1. Services
Heika provides services in the area of UI/UX design, custom web development, dashboards and related technical services. The specific scope is set out per project in a quote or agreement.
2. Quotes and formation
Quotes are without obligation and valid for 30 days unless stated otherwise. An agreement is formed upon written acceptance of the quote or when performance begins.
3. Client cooperation
The client provides all information, access and feedback needed for performance in a timely manner. Delays in this cooperation may affect the schedule and price.
4. Prices and payment
All prices are exclusive of VAT. Invoices are payable within 14 days of the invoice date. In the event of late payment, statutory interest is due by operation of law and without notice of default, as well as a fixed indemnity of 10% with a minimum of 40 euros.
5. Delivery and acceptance
Delivered results are deemed accepted if the client does not submit written, substantiated comments within 10 working days. Minor deviations are not grounds for refusal.
6. Intellectual property
After full payment, the client obtains a right of use to the deliverables developed specifically for the project. Heika retains the rights to its own tools, frameworks, reusable components and know-how. Open-source components remain subject to their own licences.
7. Liability
Heika’s liability is limited to the amount invoiced for the relevant assignment, and in any case to direct damage. Heika is not liable for indirect damage such as loss of profit, loss of data or consequential damage. These limitations do not apply in the event of intent or gross negligence.
8. Warranty and maintenance
Defects reported within 30 days of delivery and attributable to Heika are remedied free of charge. Ongoing maintenance and support fall outside this warranty and are agreed separately.
9. Term and termination
Either party may terminate the agreement in the event of a serious breach that is not remedied within 14 days of a notice of default. Services already delivered remain payable.
10. Governing law
Belgian law applies to every agreement. Disputes fall under the exclusive jurisdiction of the competent courts of the judicial district where Heika is established.
11. Contact
Questions about these terms? Contact us at inan@heika.be.